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Privacy Policy

At CCH we are committed to protecting your privacy. To see the reasons why we have requested this information, what we intend to use it for, and who we may disclose it to, please see our Privacy Policy.

Updating Your Details

 The details you enter or the selections you make during the registration process can be updated at any time via the Membership Services area of the website or by contacting CCH Customer Support: support@cchindia.co.in

 Online Security

 CCH takes the issue of your online security seriously. So that we can ensure that your credit card information is as secure as possible this area of the website is capable of working with web browsers using high-security 128-bit encryption.


 CCH India & Your Privacy

 Privacy Policy

 At CCH India, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more customised information experience. Please read on for more details about our privacy policy.


 What personal information do we keep?

 If you are a customer of CCH, we generally request and/or store the following information in relation to you in order to manage our business relationship:

• your name, company name, contact/delivery details, email address; 
• credit card details for the purpose of paying for your order; 
• your type of business, your business title; 
• the date and time of your order; 
• your history of product and service orders with CCH; and 
• your “Ship To” and “Sold To” numbers.

 Depending on the product or service you have acquired, we may also store other specific information about you. If you want more detailed information on this matter then please ask your CCH sales account manager, or contact CCH Customer Support. Contact details are provided below.

What do we use this personal information for?

The customer personal information that we maintain is kept for the following purposes:

• to send you the product or service you have acquired; 
• to protect you and us from fraud; 
• internal accounting and administration; 
• the date and time of your order; 
• to help us identify other products or services that might be beneficial to you, and inform you about them; and 
• to inform you about updates or changes to the product or service you have acquired.

If you contact us with an inquiry about our services or, for example, to order a product or service, the information we request from you is necessary to enable us to respond to your query or process your order. Failure to provide the information sought may mean that we are unable to comply with your request.

Third parties and your personal information

In some circumstances, it may be necessary for CCH India to provide a third party with personal information obtained about you, or allow a third party to access that information. Circumstances in which this may occur include where:

  • you have consented to such a disclosure;
  • a law enforcement agency, or other government agency, is exercising its legal authority and has asked CCH to provide access to that information; or
  • the purpose for which the information is disclosed is directly related to the purpose for which the information was collected
  • CCH India discloses anonymous, aggregated, statistical information to non-CCH third parties such as advertisers, promoters and partners

Also, CCH India, in conjunction with 3rd parties, handles the mailing of any products or product updates. The outsourcing of this activity involves the disclosure of your name and address to 3rd parties, and which product or service you have acquired. We have taken all steps to ensure that 3rd parties deal with personal information according to the same standards we subscribe to.

Right of access

You have a right to make a request:

• to be informed by CCH whether it holds personal information in relation to you; and 
• if CCH holds such information, to be supplied by CCH with a copy of the information.

This is known as an “access request”. In some circumstances, CCH may be entitled to refuse your access request. This includes where you have not supplied sufficient information to enable CCH to identify you, or the personal information you are requesting access to is being used for the purpose of prevention of unlawful or seriously improper conduct where granting access to the data would prejudice that purpose.

If you wish to request access to personal information CCH holds in relation to you, please write to us (contact details are provided below). In order to enable us to respond to your request, we will need to verify your identity. To this end, please include in your letter the following information:

• your name; 
• the name of your organisation; 
• for CCH customers, your Customer “Ship To” and “Sold To” numbers; and 
• the details of your request.

CCH will endeavour to respond to your access request no later than 40 days after receiving the request. However, if CCH is unable to comply with the request within this period, or if it has made a decision to refuse your request, it will inform you of its position prior to the expiration of the 40 day period.

On receipt of your request we may also provide you with additional information about the way our organization

manages the personal information it holds.

CCH is committed to adopting procedures which ensure that the information it holds is accurate, complete and up to date. To assist CCH in this process we request that you notify CCH Customer Support if you are aware that our records in relation to you are inaccurate or to inform us of any changes in the personal information CCH holds about you so as to enable us to update our records.

CCH complaints procedures

We value the privacy of the personal information relating to our customers and are committed to ensuring that personal information is handled in a manner that respects their privacy.

If you have a complaint in relation to CCH’s handling of personal information, please write to the Privacy Officer (contact details are provided below) and include in your letter the following information:

• your name; 
• the name of your organisation; 
• for CCH customers, your customer “Ship To” and “Sold To” numbers; and 
• the details of your complaint/concern.

On receipt of your letter, CCH will endeavour to:

• acknowledge your correspondence within fourteen working days of receipt; 
• provide a substantive response to the correspondence within four weeks for routine enquiries; 
• keep you informed of progress for more complex enquiries requiring investigation; and 
• include in our response details of the name and contact telephone number of the person responsible for the matter.

CCH contact details

If you have any questions or complaints concerning this privacy policy or the information collection practices of CCH, please contact:

Mail: The Privacy Officer,

Wolters Kluwer India  

10th Floor Tower C

Building No.10

Phase II DLF Cyber City

Gurgaon-122002

 

Email: support@cchindia.co.in


Telephone: +91 124 4960999


Facsimile:  + 91 124 4960888


CCH India Web Privacy Policy

CCH India is committed to protecting the privacy of the users of its web sites whether those users are customers of CCH or not.

CCH strives to provide you with a personalised web experience that delivers relevant information, publications and services to you in the most efficient way. To this end, CCH collects certain information during the optional web site registration process and during your use of the CCH web sites.

What information is collected by CCH?

CCH collects information from and about the users of the CCH web sites in several different ways which are explained below.

Information collected during the registration process

During the CCH one-off registration process, the following information is collected: your email address, name, organisation (if any), address, telephone number, facsimile number (optional), where you heard about the CCH web sites (optional), your CCH ship-to number (optional), your username and password.

You do not need to complete the registration process to use the CCH web sites or to purchase goods from CCH. However, if you do not complete the registration process, then you will not have access to the free CCH Web Guide reviews and links to online information, news and events in your area(s) of interest or a range of other free services.

Information collected during the purchase process

When you purchase goods from CCH online, we need to know your username and password (if you want us to automatically enter existing contact details), name, organisation, email address, telephone number, facsimile number (optional), mailing address, cardholder name, credit card type (eg AMEX, Visa), credit card number and credit card expiry date. This allows us to process and fulfill your purchase requests and to notify you of your purchase status. If you do not supply all this information, then CCH cannot process your payment, deliver your goods or notify you of the status of your purchase request.

Information collected by the CCH web servers

When you look at the CCH web sites, the CCH web servers make a record of your visit and log the following information mainly for statistical analysis or system administration purposes:

  • your Internet Protocol (IP) address (eg 123.246.123.246) and/or fully qualified domain name (eg www.cchindia.co.in);
  • the date and time of your visit to the site;
  • the web pages which you accessed, the files you downloaded and the sizes of those pages/files;
  • if you followed a link to the CCH web site (eg from a search engine), the name of the previous web page and the name of the web site you visited;
  • the type and version of your web (eg Netscape v4.7, MS Internet Explorer v5.5);
  • the name of your operating system (eg Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, FreeBSD, Linux);
  • the protocols used (eg http, https, ftp).

Search terms

Search terms that you provide when you search the CCH web sites are collected for statistical analysis, to understand what users are looking for on the CCH web sites and to improve the products and services which CCH provides.

Cookies

A cookie is some textual information which a web server sends to your web browser. Your web browser usually stores this information somewhere on your computer's hard disk. The web server may retrieve this information from your web browser whenever a web page is sent to you.

The CCH web servers generate a single cookie which is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the CCH web pages which you visit while you are using the CCH web sites. The CCH cookie contains an organisation identity number (if any), user type, group identity number (if any), user identity number and the browser session identity number.

Your web browser must have cookies enabled for you to be able to use the CCH web sites.

What information is collected by others?

When you look at the CCH web sites, CCH's Internet Service Provider (ISP) and your Internet Service Provider may also make a record of your visit and collect some or all of the same, or similar, information as the CCH web sites (see above).

The CCH web site works with a third party site that collects anonymous traffic data at this site from traffic referred by external search engines. This third party may use cookies and other anonymous identifiers and may create anonymous profiles associated with cookies or other anonymous identifiers, but will not associate any data gathered with any personally identifying information from any source.

When you follow a link from the CCH web sites to a third-party web site, that web site may also make a record of your visit and collect some or all of the same, or similar, information as the CCH web sites (see above).

The CCH web sites do not currently use any third-party advertisement service(s) for the serving and/or targeting of advertisements, promotions or other marketing information.

The information collected by any of the third parties noted above is not subject to this privacy policy. It should be noted that CCH has no control over, and does not accept any responsibility for, the privacy and information collection practices of these third parties.

When you look at the CCH web sites, CCH's Internet Service Provider (ISP) and your Internet Service Provider may also make a record of your visit and collect some or all of the same, or similar, information as the CCH web sites (see above).

The CCH web site works with a third party site that collects anonymous traffic data at this site from traffic referred by external search engines. This third party may use cookies and other anonymous identifiers and may create anonymous profiles associated with cookies or other anonymous identifiers, but will not associate any data gathered with any personally identifying information from any source.

When you follow a link from the CCH web sites to a third-party web site, that web site may also make a record of your visit and collect some or all of the same, or similar, information as the CCH web sites (see above).

The CCH web sites do not currently use any third-party advertisement service(s) for the serving and/or targeting of advertisements, promotions or other marketing information.

The information collected by any of the third parties noted above is not subject to this privacy policy. It should be noted that CCH has no control over, and does not accept any responsibility for, the privacy and information collection practices of these third parties.

How does CCH protect your information?

Whenever you register or purchase goods or services from CCH web sites, CCH uses the Secure Socket Layer (SSL) protocol to encrypt the information using strong 128 bit encryption. This ensures that the information sent to and from our secure web server from/to your personal computer is for your eyes only.

Online access to your information, products and services is protected by your CCH username and password which must be provided before you can gain access to your information, products and services. You should remember that it is your responsibility to you to keep your username and password secret so that they cannot be used by anyone else.

All collected information is stored on a separate server. CCH believes that this information can only be accessed by you and by authorised CCH staff.

CCH also uses state-of-the-art hardware and software measures to protect the information which it collects from you from misuse, loss, unauthorised access, modification or disclosure.

Use of information collected by CCH

Information collected during the registration process is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the CCH web pages which you visit while you are using the CCH web sites.

Information collected during purchasing process allows us to process and fulfill your purchase requests and to notify you of your purchase status. If you do not supply all of this information, then CCH cannot process your payment, deliver your goods or notify you of the status of your purchase request.

Information which is collected by the CCH web site servers is used to identify which parts of the CCH web sites are of interest to our users, for general system administration and for reporting anonymous aggregate information to our advertisers and partners. Information collected during the process of responding to a request for services will be used in providing those services to you.

Access to information collected by CCH

CCH will not willfully provide any of the personally identifying information which it has collected about you, or otherwise give access to any of that personally identifying information, to any unrelated third party except where CCH believes in good faith:

1.       that you have consented; or

2.       that the information is required to help identify any abuse or attempt to abuse or compromise the integrity or security of the CCH web sites or any web sites connected to them; or

3.       that a law enforcement agency, or other government agency, is exercising its legal authority to require CCH to provide access to that information.

However, CCH may disclose anonymous, aggregated, statistical information to non-CCH third parties such as advertisers, promoters and partners.

Where services requested by you are performed by a related entity of CCH then your information relevant to the request will be provided to their entity. In some instances, this may involve the transmission of personal information to a related entity overseas, for example, in the United States of America. CCH requires that its related entities treat personal information supplied to them by CCH in accordance with this privacy policy.

How to correct information collected by CCH

Most of the information which you have provided to CCH while registering to use the CCH web sites may be corrected by you online through your personalised Membership Services pages. The information which you can correct includes your name, street address, contact details (telephone number, facsimile number, email address) and password.

In the event that you wish to change other information which you have supplied to CCH online (eg while purchasing goods from CCH), you should contact CCH Customer Support (see "Contact details" below).

Other CCH India Policies

Terms of Service

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.

By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use please do not use the site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of this site following the posting of changes to these terms (including the CCH India’s Privacy Policy) will mean you accept those changes.

Copyright - Restrictions on use of Materials

This site is operated by CCH India and its affiliates, (collectively referred to as "CCH," "CCH India”, "we," "us," or "our" herein). No material from CCH India or any website owned, operated, licensed, or controlled by CCH India may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of CCH India's copyright and other proprietary rights. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. All trademarks, service marks, and trade names are proprietary to CCH India.

In the event you download software from the site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you by CCH India. CCH India does not transfer title to the Software to you. You own the medium on which the Software is recorded, but CCH India retains full and complete title to the Software, and all intellectual property rights therein.

You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form.

Submissions

CCH India is pleased to hear from its loyal members and welcomes your comments regarding CCH India and CCH products, including CCH India's online services. Unfortunately, however, CCH India's company policy does not allow it to accept or consider creative ideas, suggestions, or materials other than those it has specifically requested. We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by CCH India's professional staff might seem to others to be similar to their own creative work. Accordingly, we must, regretfully, ask that you do not send us any original creative materials such as stories or character ideas, screenplays, or original artwork.

While we do value your feedback on our services and products, we request that you be specific in your comments on those services and products, and not submit any creative ideas, suggestions, or materials.

If, at our request you send certain specific submissions (eg, postings to chat areas, bulletin boards, or contests) or, despite our request that you not send us any other creative materials, you send us creative suggestions, ideas, notes, drawings, concepts, or other information (collectively, the "Submissions"), the Submissions shall be deemed, and shall remain, the property of CCH India. None of the Submissions shall be subject to any obligation of confidence on the part of CCH India, and CCH India shall not be liable for any use or disclosure of any Submissions.

Without limitation of the foregoing, CCH India shall exclusively own all now known or hereafter existing rights to the Submissions of every kind and nature throughout the world and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions.

Forum and Public Communications

"Forum" means a chat area, bulletin board, or email function offered as part of CCH India. You shall not upload to, distribute through, or otherwise publish through CCH India any content which is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offence, violate the rights of any party, or that would otherwise give rise to liability, or violates any law.

The Forums shall be used only in a non-commercial manner. You shall not, without our express approval, distribute or otherwise publish any material containing any solicitation of funds, promotion, advertising, or solicitation for goods or services. You specifically acknowledge that soliciting other CCH India members or guests to join or become members of any commercial online service or other organisation is expressly prohibited.

It is our policy to respect the privacy of all guests. Therefore, in addition to the privacy of Registration data (see our Privacy Policy), we will not monitor, edit, or disclose the contents of a guest's email unless required in the course of normal maintenance of CCH India and its systems or unless required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on CCH India; (2) protect and defend the rights or property of CCH India; or (3) act in an emergency to protect the personal safety of our guests or the public. Guests shall remain solely responsible for the content of their messages.

By uploading materials to any Forum or submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or

incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant that all so-called "moral rights" in those materials have been waived.

Content Linked to websites owned or operated by CCH India

 
CCH India encourages you to exercise discretion while browsing the Internet using this service. CCH India is not and cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in sites listed in our search results or otherwise linked to the CCH India site.

Jurisdictional Issues

This site is controlled and operated by CCH India from its offices within the Republic of India. CCH India makes no representation that materials on the site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Termination

These terms are effective until terminated by either party. You may terminate these terms at any time by destroying all materials obtained from any and all CCH India site(s) and all related documentation and all copies and installations thereof, whether made under the terms of these terms or otherwise. These terms will terminate immediately without notice from CCH India if in CCH India's sole discretion you fail to comply with any term or provision of these terms. Upon termination, you must destroy all materials obtained from this site and any and all other CCH India site(s) and all copies thereof, whether made under the terms of these terms or otherwise.

Disclaimer

The materials in this site are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, CCH India disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. CCH India does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. CCH India does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not CCH India) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Limitation of Liability

Under no circumstances, including, but not limited to, negligence, shall CCH India be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if CCH India or a CCH India authorised representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall CCH India's total liability to you for all damages, losses, and causes of action whether in contract, tort (including, but not limited to, negligence), or otherwise exceed the amount paid by you, if any, for accessing this site.

Contracts (Rights of Third Parties) Act

The terms and conditions contained in this Terms of Service are not intended to confer rights on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act (Cap 53B) or otherwise, and no third party shall have any right to enforce any provision of these terms and conditions.

Other

These terms shall be governed by and construed in accordance with the laws of the Republic of India, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the courts located in the Republic of India and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein. Save and except as provided hereinabove in the preamble to this Terms of Service, this agreement shall not be modified except in writing, signed by both parties.

 

 

 

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