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FAQS

Online Shopping

Is it mandatory to create an account to place orders?

It is mandatory to create account in the website. The profile captures your name, e-mail id, contact number, delivery and shipping address. This is the part of the service delivery requirement. Of course we maintain your personal information with utmost confidentially as per our Privacy policy.

Creating an account helps you track your orders and also enable you to get a occasional promo code from cchindiastore.com.

Does cchindiastore.com offers any discount?

Giving value to our customer is our key objective. We always ensure the best of discount to our customer. Offers & discounts are subject to change and it’s is valid as per the terms and conditions.

Can I get the same product from your store?

It depends upon the product, period and also it completely depends upon the stock availability.  To ensure that our customer enjoys their shopping in our Website and Stores, we maintain a unique supply chain tie-up with our business partners to ensure the stock availability.

Does the price in your website and the store remain the same?

It depends upon the product and also the period. The price at our Online store and Retail store may or not may remain the same. We always strive to delight you with offers, discounts, and promotional codes time to time. View the home page of each product category to grab the mind blowing best offers

What is the difference between promo-code & Gift Card?

A promo code is a discount voucher, which will provide a discount on the shopping cart while shopping Online. You will receive these kinds of codes time to time directly to your registered mail id as a part of promotional campaign.

A Gift Card is a payment mode and is ideally cash card (As like debit card), which enables smooth, easy and secure way of transacting both online and offline. You need not showcase your credit each time you shop, when you have the gift card.

How can I know the product availability?

If you see an “Add to cart” button on the product page, it indicates the availability of stock. Stock availability is subject to change and it depends on the number of orders we receive for the day.

 Payments

What are the Payment options available at cchindiastore.com?

You can make your payments through, credit & debit cards, internet banking except COD.

COD option is also an available as a payment mode for certain product (Refer COD policy)

How do I know whether the payment through credit/debit card is successful?

Once your order is authorized by the bank, you would get a confirmation email from cchindiastore.com with an order number. You may also log on to your account and check the status, if the status is authorized. Your order is successful.

What should I need to do, if my payment is not successful?

You may call/write to our customer care to check the status of the order. The customer care will guide you in case of any issues.    

Should I need to pay for the shipping?

CCH India store offers free shipping on the entire range of books irrespective of price points across India.

Are there any hidden charges for the product I purchase?

There are no hidden charges for any of the products & services sold on cchindiastore.com

 Order, Shipping & Delivery

When will you start processing the order?

The order processing starts immediately once you place the order. We always try to expedite shipping and ensure faster delivery as per the committed delivery timeline. If incase of any deviations to the time line, we will give an intimation to your registered e-mail id

How can I know the status of my order?

You can log on to “my account” page and view the item wise status. You can also contact to our customer care for further details.

How long will it take me to receive the products that I have ordered?

While you add an item in your cart, it will indicate the committed delivery time line in the product display page. We will strive to deliver most the products as per the committed timeline and If incase of any deviations to the time line, we will give an intimation to your registered e-mail id.

Time line may changes as per the stock availability in our warehouse & suppliers

CCH India store Warehouse - By 3 working days

Supplier Warehouse (Within India) - By 5 working days

*** In case of deliveries in cities and towns, which are in the interiors and not well connected by our couriers, partners and airports, may take about 4 - 5 days.

 

I ordered in your website, can I collect it from any of your store?

Currently we do not have the facility of ordering it online and collecting it from the stores. 

How can I track the status of the shipped items?

Once the items are shipped, you will receive a dispatch notification mail to your registered e-mail id from us. This will have airway bill number and courier name. You can use this information to further track your order from the respective courier website. You may also contact the customer care for the status.

How will I come to know about the delay in shipment?

As a process, we intimate customer’s on item getting delayed beyond lead time agreed or mentioned in the website.  This happens in case the orders are more than the stock availability at our warehouse of supplier. 

How To Order

Placing an order with www.cchindiastore.com is quick and easy. New customers can check out and create an account at the same time. Once you have an account, you will not have to reenter this information to make your next purchase.

1. Add Items to Your Cart

To shop at www.cchindiastore.com, just locate an item you'd like to purchase and click the "Add to Cart" button. These buttons are usually found beside featured products, on product pages, and search results pages. Clicking this button places the item in your Cart. Each time you click "Add to Cart," the page will refresh and display the newest item in your Cart, as well as previous additions. You can click on the Shopping bag at any time to view your cart. You then have the options to "Continue Shopping" or to "Checkout."

2. Proceed to Checkout

If you wish to exercise the "Checkout" option you are taken to our "Sign in / Register" page, where returning customers can sign in to their accounts using their email id and password and new customers can create their account to complete their orders.

3. Creating an Account

At this point, if you are a new customer you will be able to create an account. Provide your name and email address, create a password, re-enter the password & Contact No. to create your account. You can then continue with the checkout.

4. Enter a Shipping Address

We'll ask you to provide a shipping address for the order you are placing, it will be set as your default Shipping address. You can then go back to more shopping or save the information you have entered and proceed to checkout. Before proceeding to checkout please choose a Payment Mode either Credit / Debit Cards or Internet Banking

5. Enter Billing Address

At this point you are asked to enter Billing address. If your billing address is different from the shipping address you selected, you'll be asked to enter it now. If it is the same as your shipping address just check the box which states that and the Billing information will be filled in for you. You can click on '”Checkout” or go “Back” to change any information that you need to.

6. Payment Review

You are now shown your Order details include Mode of Payment, Shipping Address, Billing Address and your total Order cost. You can go "Back" to change any information you choose to or go ahead and "Place your Order".

7. Payment Gateway for Credit / Debit cards

If you chose to pay by "Credit/ Debit card" , you are taken to the Payment Gateway, where you will be asked to choose the type of card you would like to pay with. You are then taken to the page where the Total Order amount is displayed and you will be asked for your Card number, CVV number and the expiry date for the card. Once you have filled out the details please click on the submit button to process your payment.

 

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